Privacy Policy for MOCKLIO
Last Updated: October 10, 2025
1. Introduction
Welcome to MOCKLIO (“we,” “our,” or “us”). We operate the website mockl.io (the “Website”) and provide visual content creation services for artists and photographers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Website and services.
By accessing or using MOCKLIO, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.
2. Information We Collect
2.1 Personal Data
We collect the following personal information that you voluntarily provide to us when you register for an account or use our services:
Name: To identify you and personalize your experience
Email Address: To communicate with you about your account, service updates, and customer support
Payment Information: Processed securely through our payment processor (Stripe) to handle credit purchases and transactions
Uploaded Artwork Files: Images and artwork you upload to create mockups and video animations
2.2 Non-Personal Data
We automatically collect certain non-personal information through web cookies and similar tracking technologies, including:
• Browser type and version
• Device information
• IP address
• Pages visited and time spent on our Website
• Referring website addresses
• Analytics data to improve our services
3. How We Use Your Information
We use the information we collect for the following purposes:
3.1 Service Processing and Delivery
• To create image mockups and video animations featuring your uploaded artwork
• To process and render your visual content requests
• To deliver completed mockups and videos to you
• To manage your account and provide customer support
3.2 Communication
• To send you service-related notifications and updates
• To respond to your inquiries and requests
• To notify you of changes to our Privacy Policy or Terms of Service
3.3 Payment Processing
• To process credit purchases and transactions for our paid features
• To maintain transaction records for accounting and legal compliance
3.4 Service Improvement
• To analyze usage patterns and improve our Website functionality
• To develop new features and enhance user experience
• To troubleshoot technical issues
4. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we process your personal data based on the following legal grounds:
Contract Performance: Processing is necessary to provide our services to you
Legitimate Interests: To improve our services, prevent fraud, and ensure security
Consent: Where you have provided explicit consent for specific processing activities
Legal Obligations: To comply with applicable laws and regulations
5. Data Sharing and Disclosure
5.1 No Third-Party Sharing
We do not sell, trade, rent, or otherwise share your personal data with third parties for their marketing purposes.
5.2 Service Providers
We work with trusted third-party service providers who assist us in operating our Website and delivering our services. These providers have access to your information only to perform specific tasks on our behalf and include:
Vercel: Website hosting and analytics
Supabase: Database and backend infrastructure
Resend: Email delivery services
Stripe: Payment processing (Stripe maintains its own privacy policy)
Google Cloud: Video rendering services
These service providers are contractually obligated to maintain the confidentiality and security of your information.
5.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government agencies).
5.4 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal data.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Account Data: Retained while your account is active and for a reasonable period afterward for legal and business purposes
Uploaded Artwork: Retained as long as necessary to provide our services and as required for backup purposes
Payment Information: Retained in accordance with financial and tax regulations
Analytics Data: May be retained in aggregated, anonymized form indefinitely
You may request deletion of your account and associated data by contacting us at contact@mockl.io.
7. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
• Encryption of data in transit and at rest
• Secure authentication protocols
• Regular security assessments and updates
• Limited access to personal data on a need-to-know basis
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
8. Your Rights and Choices
8.1 Data Access and Portability
You have the right to request access to the personal data we hold about you and to receive a copy of your data in a structured, commonly used format.
8.2 Correction and Update
You may update or correct your account information at any time through your account settings or by contacting us.
8.3 Deletion
You have the right to request deletion of your personal data, subject to certain legal exceptions (e.g., records we must retain for tax or legal purposes).
8.4 Objection and Restriction
You may object to or request restriction of certain processing activities, particularly for marketing purposes.
8.5 Withdraw Consent
Where we rely on your consent for processing, you have the right to withdraw that consent at any time.
8.6 Cookies
You can control and manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of our Website.
8.7 EEA Residents
If you are located in the EEA and believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection authority.
To exercise any of these rights, please contact us at contact@mockl.io.
9. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at contact@mockl.io, and we will take steps to delete such information from our systems.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from the laws of your country.
When we transfer personal data from the EEA to other countries, we implement appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission, to ensure your data is protected in accordance with this Privacy Policy.
11. Third-Party Links
Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
12. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by email at the address associated with your account.
The “Last Updated” date at the top of this Privacy Policy indicates when it was last revised. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
13. Do Not Track Signals
Some web browsers have a “Do Not Track” feature that signals to websites that you do not want your online activities tracked. Our Website does not currently respond to Do Not Track signals.
14. California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:
• The right to know what personal information we collect, use, and disclose
• The right to request deletion of your personal information
• The right to opt-out of the sale of personal information (note: we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights
To exercise these rights, please contact us at contact@mockl.io.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: contact@mockl.io
Website: mockl.io
We will respond to your inquiry within a reasonable timeframe, typically within 30 days.
By using MOCKLIO, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.